Privacy policy

Last updated: August 16, 2025

Privacy Policy

We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and disclose data you provide when using our services. By accessing or using our platform, you consent to the practices described herein.

1. Introduction

By visiting or using the Site, you acknowledge that you have read and understood this Privacy Policy.

2. Consent

By using our Site, providing us with your personal data, or placing an order, you expressly consent to:

  • Our collection, use, and sharing of your information as described in this Policy;
  • The transfer of your data to, and storage in, India (and any other countries where our service providers operate); and
  • The use of cookies and similar technologies as outlined in Section 5.

You may withdraw your consent at any time (see Section 7), but withdrawing consent may limit your ability to use certain features of the Site.

3. Information We Collect

3.1. Personal Information You Provide

  • Account registration & orders: name, email, shipping address, phone, payment details.
  • Customer support inquiries: order references, communications.

3.2. Automatically Collected Data

  • Usage analytics: pages viewed, clicks, duration.
  • Device/browser info: IP address, device type, OS, browser, language.
  • Cookies & similar tools (see Section 5).

4. How We Use Your Information

  • Order Fulfillment: Process payments, ship orders, send updates.
  • Customer Service: Handle inquiries, returns, and refunds.
  • Personalization: Recommend products, tailor offers.
  • Marketing: Email newsletters and promotions (opt-out anytime).
  • Security & Improvement: Fraud detection, site performance, analytics.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences;
  • Analyze Site traffic and usage;
  • Personalize content and ads.

Your Choices:
Most browsers allow you to block or delete cookies via settings. Note this may affect Site functionality.

6. Sharing & Disclosure

  • Service Providers: Payment gateways, shipping partners, email platforms, analytics vendors (all under confidentiality agreements).
  • Legal Reasons: When required by law or to protect our rights.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales (with your privacy honored).

7. Your Rights & Data Accuracy

We take every reasonable step to ensure that the personal data we process about you is accurate and, where necessary, kept up to date. If you inform us that any of your personal data is inaccurate (having regard to the purposes for which it is processed), we will promptly erase or rectify it.

  • Access, Correction & Deletion:
    • You may access, correct, and update your personal data directly via your account’s Profile & Settings on the Site.
    • You may delete certain non-mandatory information yourself by logging into your account and navigating to Profile & Settings.
    • If you need assistance with any of these requests, you can write to us at privacy@herbsshot.com or via the address below.
  • Withdrawal of Consent:
    • You may withdraw any consent you have previously provided by emailing us at privacy@herbsshot.com with “Withdrawal of Consent” in the subject line.
    • We will verify your identity before acting on your request.
    • Withdrawal of consent is not retroactive and will be processed in accordance with this Privacy Policy, our Terms of Use, and applicable laws.
    • Please note that withdrawing consent may limit your access to certain features of the Site or restrict our ability to provide services that rely on that information.

8. Security

We implement safeguards—TLS encryption, secure servers, restricted access—to protect your data. However, no online system is perfectly secure.

9. Children’s Privacy

Our Site is not directed to children under 18. We do not knowingly collect data from minors. If you believe we have, please contact us for removal.

10. International Transfers

Your data may be transferred to servers in India or other countries where our service providers operate. By using the Site, you agree to this transfer.

11. Changes to This Policy

We may update this Policy; we’ll revise the “Last updated” date and, if significant, notify you via email or a banner on the Site. Continued use means you accept those changes.

12. Contact Us

For any questions or to exercise your rights, please reach out:

  • Email: privacy@herbsshot.com
  • Address: Betelz Brands Pvt Ltd, 1/1, Sakthi Vinaya Nagar, Coimbatore-641035, Tamil Nadu, India

Thank you for trusting us with your information. We’re committed to maintaining your privacy and providing you with a safe, secure experience.